We strongly believe that Quality Control is a major key to our success. There are many important aspects of a business’s operation that affect employee performance and the quality of their work. Following is a summary of the comprehensive Quality Control Program we implement at Statewide:

A. Quality Control

  1. Hiring & Screening: We hire applicants who are highly motivated, have the right attitude, and the necessary skills we are looking for.
  2. Thorough training: We follow a checklist of training policies and procedures to ensure that nothing is overlooked.
  3. Regular evaluations: Feedback through regular evaluations is used to let our employees know if their work performance and cleaning quality is meeting our standards.
  4. Good communication: Showing respect, being supportive and clearly communicating expectations is very important to a positive working relationship and for getting good performance from employees.
  5. Performance incentives: We try to offer significant incentives to our employees to reduce turnover and make their work more rewarding.
  6. Extra detail cleaning by supervisors: Monthly or as needed our management staff detail cleans accounts to ensure nothing is missed.
  7. Proper equipment and cleaning supplies: Cleaning personnel cannot clean efficiently without the proper equipment, tools and cleaning products.
  8. OSHA compliance and ergonomics awareness: We make sure that our cleaning products are properly labeled and that MSDS forms are at each site along with very specific building specifications.

B. Program Forms

  1. Detailed Work Schedule: consisting of contract work to be performed
  2. Customer Communication Log: used to keep open communication between our employee and our customer
  3. Nightly Employee Checklist: used to insure all work is being completed
  4. Building Inspection Reports: inspection of the premises with a point system to determine the quality of the services each employee is performing

Customer Relations

  1. Management will complete regular visits, upon the client’s approval, to the office building during business hours for customer feedback and recommendations.
  2. Customer complaints and work orders are recorded in writing, received by management staff, and resolved in a timely manner.